How Apollo Hospital uses technology for productive health management | Archna Gupta

In this episode, we’re excited to have a special guest, Archna Gupta, Group Head Operations & Service Excellence, Preventive Health, Apollo Hospitals, who has seamlessly brought her service excellence experience from the hospitality industry into healthcare. After 16 years with the Taj Group of Hotels, she transitioned into managing patient care at some of India's leading healthcare institutions, including Manipal Hospitals, Fortis Hospitals, and CK Birla Hospitals.

Now, as the Head of Operational and Service Excellence for Preventive Healthcare at Apollo Hospitals, she is leveraging her expertise along with cutting-edge technologies like AI and machine learning to enhance patient outcomes.

Through this conversation, we dive into her remarkable journey, the valuable lessons she’s learned, and how she applies her service expertise to enhance patient care. She also shares how technology like AI and machine learning is revolutionizing operational efficiency at Apollo and improving preventive healthcare outcomes.

Key discussion points:

Challenges in transitioning from hospitality to healthcare.

The role of technology in driving operational excellence at Apollo.

What sets Apollo's Preventive Healthcare program apart.

How AI and ML are helping Apollo in proactive health management.

Tune in to gain insights on how operational excellence and advanced technology are shaping the future of preventive healthcare at one of India's largest hospital networks.