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Cyberattack at Ascension Health Disabled Systems, Paused Procedures & Diverted Ambulances

Written by : Aishwarya Sarthe

May 13, 2024

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There has been an adverse effect on critical systems at Ascension, which comprises 140 hospitals and 40 senior living facilities across the United States.

The Ascension Health System, which operates 140 hospitals across 19 states and Washington, DC, has been thrown into disarray by a significant cybersecurity incident. The disruption, detected on May 8th, has led to disabled systems, paused procedures, and diverted ambulances. 

Ascension, comprising 140 hospitals and 40 senior living facilities across the United States, disclosed that clinical operations have been hampered, with access to critical systems affected. 

Unraveling the Impact

The extent of the incident remains unclear as Ascension Health continues its investigation. The organization has confirmed the activation of remediation processes and enlisting Mandiant, a third-party cybersecurity firm, to assist. However, details regarding data compromise and the scale of disruptions are yet to be fully ascertained.

In response to the incident, Ascension has urged its business partners to temporarily disconnect from its technology environment, emphasizing caution amidst ongoing evaluations. Furthermore, the healthcare giant has notified appropriate authorities and vowed to provide updates as the situation unfolds.

Patient Care Implications

Patients scheduled for appointments at Ascension facilities face disruptions, with electronic health records systems and essential communication channels rendered inaccessible. In light of this, Ascension advises patients to bring detailed medical information to their appointments, facilitating smoother care delivery despite the technological setback.

An Ascension spokesperson commented, "It is expected that we will be utilizing downtime procedures for some time." The organization's proactive measures aim to mitigate inconveniences, with patient safety remaining a top priority.

Navigating Operational Challenges

Ascension's response includes diverting ambulances with medically stable patients to alternative healthcare providers while ensuring continued acceptance of individuals requiring immediate life-saving treatment. Healthcare practitioners have adapted by reverting to manual record-keeping and non-digital care procedures, ensuring uninterrupted patient care delivery.

"We understand the frustration this may cause and sincerely regret any inconvenience to our patients," expressed the Ascension spokesperson, acknowledging the challenges faced by patients and staff amidst the disruption.

Industry Impact & Preparedness

The cybersecurity incident at Ascension Health underscores the pervasive threat healthcare organizations face. With the healthcare sector increasingly reliant on digital infrastructure, ensuring robust cybersecurity measures is imperative to safeguard patient data and uphold uninterrupted care delivery.

Ascension Health has activated its trained care teams to navigate disruptions effectively in response to the incident. These teams are equipped with procedures designed to maintain patient safety and minimize the impact of operational challenges.

Recent Cybersecurity Incidents in the US Healthcare Sector

The cyberattack on Ascension Health Systems adds to a series of prominent cybersecurity incidents within the healthcare sector in recent years.

In February, a cyberattack targeting a unit within UnitedHealth Group subsidiary Optum, Change Healthcare, caused significant disruptions for US pharmacies and patients.

UnitedHealth was compelled to pay a $22 million ransom following the attack, underscoring the vulnerabilities stemming from a lack of multifactor authentication.

In January 2023, Lehigh Valley Health Network in Pennsylvania fell victim to a cybersecurity attack orchestrated by the ransomware gang known as BlackCat.

This attack affected over 2,700 individuals, leading to the unauthorized disclosure of sensitive patient data.

Furthermore, the US Department of Health and Human Services issued a warning last month, highlighting the sophisticated tactics employed by threat actors targeting IT help desks in the health sector.

Organizations were advised to implement stringent security measures, including adopting Microsoft Authenticator with number matching and removing SMS as a multifactor authentication verification option.

In a landscape marked by evolving cybersecurity threats, the incident serves as a reminder of the critical importance of robust security protocols in safeguarding sensitive healthcare information and maintaining uninterrupted patient care delivery. 


About Chime India

The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving senior digital health leaders. CHIME includes more than 5,000 members in 56 countries and two US territories and partners with over 150 healthcare IT businesses and professional services firms. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve. CHIME's members are chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs), and other senior healthcare leaders. The CHIME India Chapter became the first international chapter outside North America in 2016 and is now a community of over 70+ members in India. For more information, please visit www.chimecentral.org

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