BY THE DIGITAL HEALTH LEADERS FOR THE DIGITAL HEALTH COMMUNITY
BY THE DIGITAL HEALTH LEADERS 
Aarthi Scans & Labs Introduces 'Smart Reports' to Offer Better Patient Experience with Radiology Reports August 21, 2023 Aarthi Scans and Labs, a Chennai based diagnostic chain, has unveiled 'smart reports' to make patients understand the complex medical terminology often used in radiology reports, easily.
Narayana Health Group Enters Health Insurance Sector, Seeks IRDAI Licence August 17, 2023 Dr. Devi Shetty's Narayana Health Group has reportedly applied for a licence from the Insurance Regulatory and Development Authority of India (IRDAI) to establish a health insurance business.
KSSSCI Joins Hands with Karkinos Healthcare, & IIT Kanpur to Provide Better Cancer Care with the Launch of CAMDRC in Lucknow August 16, 2023 The collaboration resulted in forming the 'Centre for Advanced Molecular Diagnostics and Research for Cancer (CAMDRC)' in Lucknow. It reflects the shift toward molecular diagnostics in cancer care, enabling personalised treatments through genetic insights for improved patient outcomes.
International Patients' Union Introduces Patients Union App to Help Patients Connect With Doctors, Policy Makers August 16, 2023 The Patients Union App ensures 24/7 access to these communities, allowing users to stay connected conveniently. This accessibility encourages users to seek advice and share insights whenever they require assistance.
AIIMS, GGSIP Partner to Launch 'Patient Grievance Redressal System' August 14, 2023 The "Patient Grievance Redressal System" collaboration has been designed to handle patient feedback and concerns in a holistic manner effectively. This initiative holds significant importance as it introduces a novel approach to enhancing patient care.
Sarvodaya Hospital, Greater Noida Gets An Advanced 'Smart' MRI Machine Manufactured by Fujifilm August 10, 2023 Fujifilm India, a healthcare innovation leader, has introduced its intelligent MRI machine, the Echelon Smart 1.5 Tesla, at Sarvodaya Hospital in Greater Noida West.
Lupin Introduces LYFE: Digital Therapeutic Solution for Holistic Heart Care August 4, 2023 LYFE is a cutting-edge digital therapeutic solution designed to cater to individuals seeking comprehensive heart care. The platform leverages advanced algorithms and artificial intelligence to deliver personalised treatment plans to users.
5C Network launches diagnostics platform "Prodigi PASS" July 13, 2023 A new diagnostic fulfillment service lets patients schedule their diagnostic appointments online using their preferred aggregation platforms.
Kokilaben Hospital Introduces Total Lab Automation Powered by Roche Diagnostics July 11, 2023 With Total Lab Automation, all five major laboratory disciplines -- Clinical Chemistry, Immunology, Toxicology, Infectious Serology, and Haematology & Coagulation -- can be combined into one automated track, reducing turnaround times significantly.
5G-connected ambulance service at Apollo Multispeciality Hospitals Kolkata July 4, 2023 By utilizing 5G technology, this state-of-the-art ambulance revolutionizes emergency response and healthcare accessibility.
Metropolis Deploys CRD-Based Allergy Testing Platform Utilizing AI June 27, 2023
Dr. Shelby Kutty from Johns Hopkins Highlights the Role of AI in Cardiology June 26, 2023
Patient experience refers to the sum of interactions individuals have with the healthcare system, including encounters with doctors, nurses, and hospital staff. It focuses on elements that matter most to patients, such as timely appointments, clear communication, and ease of access to care.
A positive patient experience ensures that healthcare is not only effective but also respectful of individual needs and preferences.
There are eight key aspects of patient experience:
Culturally Appropriate Care – Respecting diverse backgrounds.
Care Coordination – Ensuring seamless integration of services.
Courtesy and Respect – Providing compassionate and dignified care.
Access to Care – Making healthcare easily reachable.
Communication with Clinicians – Encouraging open and clear dialogue.
Getting Information – Offering transparent health insights.
Shared Decision-Making – Involving patients in treatment choices.
Self-Management Support – Empowering patients to manage their health.
Healthcare providers can create a patient-centered system that enhances care quality by focusing on these aspects.
Though often confused, patient experience and patient satisfaction are different. Patient experience evaluates whether essential elements of care—such as clear communication—were provided. Patient satisfaction, however, is based on expectations. Two patients receiving the same care might rate satisfaction differently due to varying expectations. Understanding this distinction helps healthcare providers improve care quality effectively.
As healthcare undergoes a digital transformation, technology is crucial in improving patient engagement. Digital tools streamline operations, enhance communication, and empower patients to manage their health proactively.
Key Digital Patient Engagement Tools
Despite their benefits, digital tools present challenges like privacy concerns, technology adoption barriers, and system integration issues. However, advancements in AI, blockchain, and virtual reality are set to further revolutionize patient engagement, ensuring a more connected and patient-centric healthcare system.
By embracing digital transformation, healthcare providers can enhance the patient experience, improve outcomes, and drive efficiency in the evolving healthcare landscape.
