BY THE DIGITAL HEALTH LEADERS FOR THE DIGITAL HEALTH COMMUNITY
BY THE DIGITAL HEALTH LEADERS 
AIIMS Bhubaneswar Introduces E-Payment Service to Enhance Patient Experience October 23, 2023 This service allows patients and their family members to easily and swiftly settle their fees online, offering the flexibility to utilise UPI, digital wallets, credit/debit cards, or net banking via the AIIMS Bhubaneswar Swasthya App.
BSV Launches Smart Mobile App for Adverse Event Reporting to Improve Patient Care September 26, 2023 The BSV AER mobile app provides a user-friendly platform for efficiently reporting potential adverse events. It simplifies the reporting process, ensuring prompt submission of crucial event details while eliminating the risk of data loss.
Star Health & Allied Insurance Introduce UPI Payments for Policy Transactions September 18, 2023 Star Health and Allied Insurance have introduced a user-friendly payment option using UPI QR codes for policy purchases and renewals, simplifying the customer process.
Merago in Partnership with Portea Medical to Expand Home Healthcare Services in India September 13, 2023 Merago Inc recently launched the Merago Digital Healthcare Network, providing consumers with a tool to manage their health effectively. This partnership deal with Portea Medical also helps Merago to expand its service offerings.
Kerala Hospitals Start Offering Sleep Pods, Bunk Beds for Bystanders Ensuring Better Patient Care September 5, 2023 In a deal with BlackSoil, a prominent investment firm, GenWorks Health has received $4 million in funding. Through this investment, GenWorks Health can provide quality healthcare in underserved areas.
DocSmart Partners with Pharmacies, Diagnostics Facilities, Doctors to Offer Comprehensive Healthcare Solution September 5, 2023 DocSmart, a healthcare platform from Relife MS, has partnered with over 15,000 diagnostics facilities, 7,000 pharmacies, 6,000 doctors, 1,000 hospitals and 1,000 ambulances.
Apollo Launches Comprehensive Connected Care Program to Offer Improved Patient Care across India September 5, 2023 This nationwide initiative in India aims to offer clinical teams and nursing staff immediate access to real-time information about patients' conditions.
AIIMS Introduces Centralised Sample Collection, Electronic Report Distribution System for Enhanced Patient Care August 28, 2023
Abbott Launches 'Vertigo Coach' App in India to Assist Vertigo Sufferers August 25, 2023 The app educates users about symptoms and facilitates improved communication about managing vertigo episodes. It provides more meaningful interactions between patients and healthcare professionals.
RED.Health Partners with Vijaya Group of Hospitals to Extend 10-Minute Ambulance Network in Chennai August 23, 2023 This strategic collaboration significantly expands medical coverage in the city, adding 650 beds and an array of specialised facilities, including multi-specialty ICU beds, ICCU, NICU, and PICU units€”the alliance between RED.Health and Vijaya Group of Hospitals is pivotal in emergency medical services development.
Fortis' Agilus Diagnostics Launches New Advanced Lab in Panjagutta, Hyderabad August 22, 2023 Agilus Diagnostics, a subsidiary of Fortis Healthcare, has recently inaugurated a state-of-the-art laboratory facility in Panjagutta, Hyderabad.
IIT Bhilai's Hydrogel-Based Platform Releases Insulin in Response to Elevated Blood Glucose Levels August 22, 2023 The insulin-delivery platform holds the promise to significantly lighten the load for the approximately three million Indians who depend on insulin therapy.
Patient experience refers to the sum of interactions individuals have with the healthcare system, including encounters with doctors, nurses, and hospital staff. It focuses on elements that matter most to patients, such as timely appointments, clear communication, and ease of access to care.
A positive patient experience ensures that healthcare is not only effective but also respectful of individual needs and preferences.
There are eight key aspects of patient experience:
Culturally Appropriate Care – Respecting diverse backgrounds.
Care Coordination – Ensuring seamless integration of services.
Courtesy and Respect – Providing compassionate and dignified care.
Access to Care – Making healthcare easily reachable.
Communication with Clinicians – Encouraging open and clear dialogue.
Getting Information – Offering transparent health insights.
Shared Decision-Making – Involving patients in treatment choices.
Self-Management Support – Empowering patients to manage their health.
Healthcare providers can create a patient-centered system that enhances care quality by focusing on these aspects.
Though often confused, patient experience and patient satisfaction are different. Patient experience evaluates whether essential elements of care—such as clear communication—were provided. Patient satisfaction, however, is based on expectations. Two patients receiving the same care might rate satisfaction differently due to varying expectations. Understanding this distinction helps healthcare providers improve care quality effectively.
As healthcare undergoes a digital transformation, technology is crucial in improving patient engagement. Digital tools streamline operations, enhance communication, and empower patients to manage their health proactively.
Key Digital Patient Engagement Tools
Despite their benefits, digital tools present challenges like privacy concerns, technology adoption barriers, and system integration issues. However, advancements in AI, blockchain, and virtual reality are set to further revolutionize patient engagement, ensuring a more connected and patient-centric healthcare system.
By embracing digital transformation, healthcare providers can enhance the patient experience, improve outcomes, and drive efficiency in the evolving healthcare landscape.
