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BMC & RailTel Partner to Implement Healthcare Management Information System For Mumbai Citizens

Written by : Nikita Saha

March 20, 2024

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Reportedly, this HMIS initiative is expected to interconnect all hospitals managed by the Authority within the city.

The Brihanmumbai Municipal Corporation (BMC) has joined hands with RailTel, a public sector undertaking under the Ministry of Railways to implement a Healthcare Management Information System (HMIS) for the citizens of Mumbai.

Under this initiative, RailTel, in consortium with Sterlite Technologies Limited, has secured an order worth INR 351.95 Cr (excluding GST) for the supply, installation, testing, commissioning, operations, and maintenance of the HMIS.

The system is specifically designed for the Health Department of BMC.

Project Implementation Strategy

The HMIS is an integrated clinical information system with the primary objective of enhanced hospital administration and patient healthcare. This system ensures a unique, novel, and improved experience for hospital administration and patients.

Through the appointment of a system integrator, the project aims to enhance the efficiency and quality of healthcare service.

Moreover, the project is expected to bring a significant transformation in healthcare administration by linking patient care, clinical and non-clinical services, diagnostic facilities, and drug inventory management.

Reportedly, this HMIS initiative is expected to interconnect all hospitals managed by the Authority within the city.

Under this project, 191 dispensaries, 30 maternity homes, 16 peripheral hospitals, five specialty hospitals, dental hospitals with medical colleges and major hospitals including medical college facilities will be covered.

Additionally, a web portal and mobile application will be launched for patients, hospitals, and BMC administration which can be used to access relevant data in an instant.

The project scope also includes network connectivity, cloud hosting, and manpower deployment along with operations and maintenance for a period of 5 years.

Meeting Modern Needs

HMIS application is going to address the fundamental needs of all concerned stakeholders such as patients, hospitals, and BMC administration.

It will help doctors in faster delivery of service with clinical knowledge support. Administrators will be able to make better decisions with the systematic and intelligent data that is going to be generated in HMIS.

RailTel, having previously executed the HMIS for 709 health units of Indian Railways, brings its expertise to this project.

The execution timeline for the HMIS is set at one year, during which network connectivity, cloud hosting, and manpower deployment will be handled.

Key Focus Areas

The project focuses on three key stakeholders: patients, hospitals, and BMC administration.

Through mobile app and portal access, the HMIS provides patients with convenient features such as appointment scheduling, remote monitoring, and telemedicine.

Patients can access their personal health information, receive health education, manage medications, communicate with healthcare providers, and track health metrics.

For hospitals, the HMIS streamlines patient management, improves clinical decision-making, enhances communication and collaboration among staff, ensures accurate billing and revenue management, supports quality improvement initiatives, and prioritizes patient safety and risk management.

Further, the system empowers BMC administrators with data-driven decision-making, improved operational efficiency, enhanced financial management, resource optimization, interoperability, strategic planning, and regulatory compliance.

About Chime India

The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving senior digital health leaders. CHIME includes more than 5,000 members in 56 countries and two US territories and partners with over 150 healthcare IT businesses and professional services firms. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve. CHIME's members are chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs), and other senior healthcare leaders. The CHIME India Chapter became the first international chapter outside North America in 2016 and is now a community of over 70+ members in India. For more information, please visit


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