AIIMS Bhubaneswar Introduces E-Payment Service to Enhance Patient Experience

This service allows patients and their family members to easily and swiftly settle their fees online, offering the flexibility to utilise UPI, digital wallets, credit/debit cards, or net banking via the AIIMS Bhubaneswar Swasthya App.

In a recent initiative, AIIMS Bhubaneswar has launched an electronic payment service, a first-of-its-kind move among all AIIMS facilities in India. The primary aim is to streamline patient billing and promote the vision of a Digital India as championed by Prime Minister Narendra Modi.

This service lets patients, and their relatives conveniently pay fees online, reducing the need for cumbersome visits to billing counters. It allows for quick and hassle-free payments using various methods, including UPI, wallets, credit/debit cards, and net banking, all through the AIIMS Bhubaneswar Swasthya App.

AIIMS Bhubaneswar executive director Prof. Ashutosh Biswas, while launching this facility, said, "To make AIIMS Bhubaneswar paperless, e-payment gateway is a step forward. The online payment system will also allow patients and their relatives from all over the country to securely pay their fees in a timely manner from the comfort of their homes or offices."

The national institute opted for this digital payment system to cater to the Digital India Mission and simplify the patient experience. Prof. Biswas stated that this move would benefit the public during the treatment process, and the facility was made available immediately.

To utilise AIIMS Bhubaneswar's e-payment system, individuals need to follow a few straightforward steps. First, they must download the "AIIMS Bhubaneswar Swasthya app" from the Google Play store. After logging in with their registered mobile number and entering the OTP provided, users can access the 'Swasthya App' page.

From there, the user can easily select the billing process, after which the digital payment process becomes available. Once the payment process is complete, a receipt is generated, which can be downloaded for future reference. This streamlining of payment processes also allows patients to bypass the often lengthy queues at the billing counter.

AIIMS Bhubaneswar has already taken steps to align with the Digital India Mission objectives by implementing e-Shushrut (HMIS), HRFMS, and the e-office system.

The public will be encouraged to utilise this e-payment facility to improve their experience by avoiding queues and reducing congestion. With this initiative, AIIMS Bhubaneswar promises commitment toward enhancing healthcare services and embracing digital transformation in healthcare.

In another development, AIIMS Bhubaneswar and IIT Bhubaneswar, in June this year, signed a Memorandum of Understanding (MoU) to integrate medical Science with technology to provide a better and more equipped health care service.

The partnership will concentrate on developing materials, apps, wearable sensors, image-based diagnostics, smart health monitoring, early warning systems, and the application of AI to health disorders. It will investigate how AI-enabled patient care services can use cutting-edge medical equipment.