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ACKO Launches Ambulance Booking Feature on its App in Partnership with RED.Health

Written by : Nikita Saha

May 7, 2024

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Currently, this feature is available in Bengaluru. However, the startup plans to launch it in other major cities including Delhi, Mumbai, Chennai, Hyderabad, and Kolkata.

Tech-first insurer ACKO has joined hands with RED.Health to offer ambulance booking services via its ACKO mobile application.

In partnership with RED.Health, one of the leading emergency response service providers in the country, the feature aims to provide critical assistance to individuals during medical emergencies.

Currently, this feature is available in Bengaluru. However, ACKO plans to launch it in other major cities including Delhi, Mumbai, Chennai, Hyderabad, and Kolkata.

This move aligns with ACKO's vision of becoming a one-stop destination for all protection needs by extending its services beyond insurance solutions.

How does this Feature Work?

ACKO's ambulance booking feature has a network with 3,000 ambulances across five cities covered under the initiative.

Upon opting for an ambulance service in the ACKO’s app, the application fetches the nearest ambulance from a strong network of 3000 vehicles. It then shares the driver's details within three minutes, said the startup.

The new feature further offers real-time tracking, so that customers can see the exact location of the ambulance on the map along with its estimated time of arrival.

ACKO said, this feature will ensure transparency to the individuals and offer a seamless and hassle-free experience, especially during emergencies.

Founded in 2016 by Varun Dua and Ruchi Deepak, ACKO is a digital-first direct-to-consumer healthtech startup that offers personalized insurance products based on user consumption behaviors.

Increasing Advancements in Emergency Care

Recently, Apollo Hospital at Bannerghatta Road in Bengaluru installed a 5G-connected ambulance from HealthNet Global. The state-of-the-art ambulance uses 5G technology, aiding emergency healthcare services.

Further, the ambulance is equipped with onboard cameras and body cams for paramedics. Thereby, ensuring real-time collaboration and remote guidance from hospital specialists, facilitating critical decision-making during crucial medical procedures.

Likewise, the Odisha government planned to procure 70 ambulances. This fleet comprises 30 advanced life support (ALS) ambulances and 40 basic life support (BLS) ambulances.

These ambulances aim to serve multiple purposes, including the transportation of patients receiving treatment through the Biju Swasthya Kalyan Yojana (BSKY), transfer of patients to private hospitals, and deployment for use in correctional facilities, for VIPs, and at special events.

Further, last year, RED.Health partnered with Vijaya Group of Hospitals to introduce its 10-minute ambulance network in Chennai.

This strategic collaboration resulted in expanded medical coverage in the city, adding 650 beds and facilities, including multi-specialty ICU beds, ICCU, NICU, and PICU units.

Founded in 2016, RED.Health is a leading emergency response service provider. It offers accessible, reliable, and high-quality medical assistance. It boasts a robust fleet of over 5,000 ambulances and a strong presence in more than 550 cities.

In 2023, the startup underwent a rebranding and expanded its services to offer a comprehensive medical assistance platform.


About Chime India

The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving senior digital health leaders. CHIME includes more than 5,000 members in 56 countries and two US territories and partners with over 150 healthcare IT businesses and professional services firms. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve. CHIME's members are chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs), and other senior healthcare leaders. The CHIME India Chapter became the first international chapter outside North America in 2016 and is now a community of over 70+ members in India. For more information, please visit www.chimecentral.org

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